Creating FAQ Category
1. Navigate to FAQ’s Section
- Go to the Support section from the sidebar menu.
- Click on FAQ’s to open the FAQ category creation page.
2. Add New FAQ Category
- On the page, you will see a form with two fields:
- Title* → Enter the FAQ category name (e.g., Shipping & Delivery).
- Description* → Add a short description of the FAQ category (e.g., Questions related to shipping methods, charges, and delivery timelines).
3. Fill Required Fields
- Both fields (Title and Description) are mandatory, marked with a red
*.
- Ensure the text is clear, concise, and relevant.
4. Submit FAQ Category
- After filling in the details, click the Submit button.
- The system will save your FAQ category instantly.
5. Confirmation & Next Steps
- A confirmation message will appear, or you will be redirected to the FAQ category list.
- From there, you can add specific FAQ questions under this category.
6. Edit or Update FAQ Category (Optional)
- If changes are required, return to the FAQ category list.
- Click on the category and update the Title or Description as needed.